Question 1

What is SmartArchiveAI?

Accepted Answer

SmartArchiveAI is an AI-powered document management platform that transforms documents, files and emails into a searchable knowledge base, allowing you to find information and get answers in seconds.

Question 2

What types of documents can I upload?

Accepted Answer

You can upload PDFs, Word documents, Excel files, text files, exported emails and images with text extraction. All documents are automatically indexed for AI-powered search.

Question 3

How does artificial intelligence work?

Accepted Answer

AI analyzes your documents, creates semantic representations called embeddings and enables meaning-based search. Answers are generated exclusively from your own documentation, without inventing external information.

Question 4

What is semantic search?

Accepted Answer

Semantic search understands the meaning of your question, even if you do not use the same words as in the document or cannot remember the exact file.

Question 5

What are embeddings?

Accepted Answer

Embeddings are numerical representations of document content that allow the AI to understand meaning and relate information across files. Embedding limits depend on your plan.

Question 6

Which limits are monthly and which are total?

Accepted Answer

Monthly limits, which reset each billing cycle, include AI tokens and embeddings. Total limits include the number of documents and storage.

Question 7

When do monthly limits reset?

Accepted Answer

Monthly limits reset according to your Stripe billing cycle. If you subscribe on a specific day, limits will renew on that same day each month.

Question 8

Is my data secure?

Accepted Answer

Yes. Each account operates as a fully isolated tenant. Your documents are never mixed with other users’ data, and the AI only accesses your information. We do not use your data to train public models.

Question 9

Can I cancel my subscription?

Accepted Answer

Yes. You can cancel at any time from the billing portal. There is no long-term commitment and you keep access until the end of the paid period.

Question 10

What happens if I exceed my plan limits?

Accepted Answer

When a limit is reached, the platform stops processing new actions related to that resource, such as AI queries or embeddings. You are never charged automatically for overages.

Question 11

Can I change my plan?

Accepted Answer

Yes. You can upgrade or downgrade your plan at any time and manage your subscription directly through Stripe.

Question 12

How can I contact support?

Accepted Answer

You can contact us anytime at hello@smartarchive.io or through the website contact form.